We want you to love our products, however if there are issues or you have changed your mind, you can return your order within 30 days of receipt to:

​

Fitzalan Gems

Fitzalan House

Old Fore Street

Sidmouth

Devon

EX10 8LP

​

Please ensure that you include all of your contact details, order number and reason for return. Please let us know if you require a refund or exchange.

​

Refunds will be processed once the item is received by us. If the item returned is faulty, we will refund you £3.65 for the return of the item (standard 48hr parcel rate with Royal Mail) This is only if the fault is not due to misuse. Please return in original packaging.

​​

For hygiene reasons, used earrings can not be returned unless faulty.

​